Warranty and care

Two-year coverage

The commercial warranty lasts 2 years from the date you receive your item. Keep the order confirmation or other proof of purchase. Contact [email protected] with the order number, a description of the problem and any useful photos or video so we can assess the item.

If a manufacturing or material defect is confirmed during the warranty period, we arrange a repair without charging for covered parts or labor. If repair is not reasonably possible, we will discuss an appropriate replacement or refund. Any remedy required by applicable consumer law remains available regardless of these commercial terms.

Damage and exclusions

We do not compensate for damage caused by personal use or mishandling rather than a covered defect. The following are excluded from the commercial warranty to the extent permitted by law:

• Accidental impact, crushing, scratches, breakage, misuse, improper storage or failure to follow the supplied care instructions.
• Water or chemical damage caused by use beyond the product's stated water-resistance or care limits, including perfume, cleaning products or corrosive exposure.
• Alteration, unauthorized repair or incorrect adjustment that causes the problem.
• Ordinary wear, cosmetic aging and consumables depleted through normal use, unless the problem results from a manufacturing or material defect.
• Loss or theft of the item. An exclusion does not apply simply because an item has been worn; a genuine covered defect remains eligible.

Repair shipping

For a commercial warranty repair, you pay the shipping cost to the repair destination we authorize. After a covered repair, we pay the shipping cost to send the repaired item back to you. Pack the item securely and keep proof of dispatch and tracking.

Wait for our assessment and destination instructions before shipping. We will explain any inspection findings, estimated timing and any proposed paid work before asking you to approve a charge. We do not carry out an unapproved paid repair.

These repair-shipping terms do not replace the covered shipping for an approved quality return or exchange requested within 14 days of delivery, and do not override a legal requirement for us to bear a particular cost.

14-day quality returns and exchanges

Wear and care

Use the material, size, movement, water-resistance and care information on the individual product page and supplied instructions. Avoid chemical cleaners and abrasive surfaces. Store jewelry separately to reduce scratching, dry items after incidental moisture, and keep watches away from strong impacts and magnetic sources.

A water-resistance marking is not a promise that every activity is suitable. Unless the specific product instructions expressly permit it, remove jewelry and watches before bathing, swimming or exercising in water. Do not operate a watch crown or pushers while wet. Ask us before making adjustments you are unsure about.

Descriptions of materials and performance apply only where stated for that product. We do not describe every item as hypoallergenic, waterproof or made from precious metal. Stop wearing an item if you notice irritation and seek appropriate advice.