Terms and conditions
Last updated: November 10, 2026
These terms govern use of the Orlisset storefront and purchases of jewelry and watches from Dongguan Xiandong Technology Co., Ltd.. Read them with our shipping, return, warranty, payment and privacy policies.
Who may order
You must be legally able to enter into a purchase contract, or act with the permission and supervision required by applicable law. Provide accurate contact, delivery and payment information and protect your account credentials.
Orders are available only for destinations and payment methods offered in the checkout. A product listing or an unavailable checkout button does not by itself accept an order.
Product information, prices and acceptance
The product page identifies the item, materials and specifications offered. Screen colors and apparent scale may differ; use the measurements and material descriptions before choosing. We do not imply that every item has the same metal content, water resistance or skin compatibility.
Prices are in US dollars unless the checkout expressly states another charging currency. Applicable shipping, discounts and collected taxes appear before payment. Prices and stock can change for future orders. If we identify an obvious error affecting an unaccepted order, we will contact you rather than silently charging a different amount.
Your order is an offer to buy; an automated receipt acknowledges it. We accept the order on dispatch. We may decline an order for genuine stock, payment, legal or fraud concerns, or an obvious listing error, and return any payment taken for an order we cannot fulfill. We do not substitute different goods without your agreement.
Delivery and risk
The shipping policy explains supported destinations, charges, the 1–2 business day processing estimate, the usual 4–12 business day total delivery estimate and help with carrier problems. We remain responsible for resolving a confirmed loss in transit through a replacement or refund.
Give us a complete delivery address and contact us promptly about errors or delays. We will explain any proposed reshipping charge before requesting payment. Mandatory delivery and consumer protections are not excluded by an estimated transit window.
Returns, exchanges and warranty
You may request a return or exchange for a quality problem within 14 days of delivery. Change-of-mind returns or preference-based size and color exchanges are not offered under this policy. For an approved quality return or exchange, shipping is covered and no restocking fee is charged. Damage caused by personal use or mishandling is excluded. Mandatory remedies for faulty, incorrect or misdescribed goods remain unaffected.
The commercial warranty covers qualifying manufacturing and material defects for 2 years from receipt. Personal damage is excluded. For a commercial warranty repair, the customer pays shipping to the authorized repair destination and Orlisset pays shipping back after a covered repair. These repair terms do not replace the covered shipping for an approved quality return or exchange requested within 14 days or mandatory consumer rights.
Site content and acceptable use
Orlisset branding and site content belong to the operator or the relevant rights holders. Product and supplier marks identify their respective owners and do not by themselves establish an affiliation or endorsement. You may use the site for personal shopping and lawful reference; copying protected material for commercial use requires the rights holder's permission.
Do not interfere with the store, misuse accounts, submit fraudulent orders, attempt unauthorized access or use the service unlawfully. We may restrict abusive activity while respecting applicable rights and existing order obligations. If you send support photos or messages, provide only material you are entitled to share; we use it for the service requested.
Privacy and communications
We use the contact details you supply for order, account and service communications. Optional tracking is a separate choice and is not a condition of ordering. The privacy and cookie policies describe the information we process and the available controls.
Consumer protections and disputes
Nothing in these terms excludes or limits a consumer guarantee, statutory remedy or liability that cannot lawfully be excluded, including liability for fraud or any other non-excludable harm. The commercial warranty is additional to those rights. We do not guarantee uninterrupted website access, but an outage does not remove obligations for an accepted order.
The operator is established in China. The law and courts applicable to a dispute are determined by applicable law, including mandatory protections available in your country of residence. These terms do not require you to waive a local consumer right, use mandatory arbitration or bring every claim in a foreign court.
Contact [email protected] first so we can investigate and try to resolve a concern. You retain any available right to use a payment-provider dispute process, consumer authority, privacy regulator or competent court.
Updates and contact
The date above identifies this version. Later changes apply to future use and purchases; they do not retroactively reduce the rights attached to an existing order. We will give any notice or seek any consent required by law.
Questions about these terms can be sent to [email protected]. Orlisset is operated by Dongguan Xiandong Technology Co., Ltd.. Our business address is provided on the Contact us page. Request a specific return or repair destination before sending goods.