Shipping policy
Last updated: November 10, 2026
Delivery arrangements for Orlisset jewelry and watches, including shipping charges, timing, tracking and help with missing parcels.
| Destination | Delivery charge |
|---|---|
| United States and Canada | standard tracked shipping is free, with no minimum order. |
| Australia, New Zealand, Japan, Singapore and Hong Kong | standard tracked shipping is US$9.90 per order, waived when the order contains two or more items. |
Destinations and delivery charges
We offer delivery to the United States, Canada, Australia, New Zealand, Japan, Singapore and Hong Kong. An address must be supported at checkout before an order can be accepted. If checkout does not offer delivery to your address, contact us before attempting to pay.
- United States and Canada: standard tracked shipping is free, with no minimum order.
- Australia, New Zealand, Japan, Singapore and Hong Kong: standard tracked shipping is US$9.90 per order, waived when the order contains two or more items.
- The available shipping service and charge are shown before payment. We do not accept an order to an unsupported destination simply because a policy page lists a region.
Dispatch and delivery estimates
Orders dispatch from Guangdong, China using tracked international delivery. Allow 1–2 business days for processing. The usual total delivery estimate is 4–12 business days from ordering, including processing, for the destinations above.
Business days exclude weekends and public holidays. Delivery dates are estimates rather than guaranteed appointments. Customs checks, severe weather, holidays and carrier disruption may extend the estimate. We will help investigate delays and explain the options if an order cannot be fulfilled.
When your order is dispatched, we send tracking information to the email used for the order. Several items may arrive in separate parcels; you will not be charged an additional unapproved delivery fee.
Duties and taxes
The delivery arrangements above include import duties, import taxes and customs clearance for orders we accept to those destinations. You should not need to pay a separate import charge on delivery. Any sales tax collected at checkout is shown before you pay.
If a carrier asks for an unexpected import payment, contact us with the notice and order number before paying it. We will check the charge and arrange its resolution. We do not ask you to misdescribe the goods or understate their value.
Delayed, lost or missing deliveries
- If tracking has not changed for seven days, or the stated delivery estimate has passed, contact us and we will investigate with the carrier.
- If a parcel is confirmed lost in transit, we will arrange a replacement or a full refund. You will not need to buy the same order again.
- If tracking reports delivery but you cannot find the parcel, check safe places and with other household members or neighbors, then contact us promptly, ideally within seven days, so we can open a carrier investigation. This request does not remove any statutory rights.
Address corrections and returns
Check your name, delivery address and contact details before placing an order. Email us immediately if a correction is needed. We will try to update the address before dispatch; changes after dispatch depend on the carrier. If a parcel is undeliverable, we will discuss the available redelivery or refund options and any applicable charge before proceeding.
Returns or exchanges for quality problems may be requested within 14 days of delivery. Change-of-mind returns and exchanges are not offered under this policy. Return and warranty-repair shipping follow different rules; the linked policies explain who pays each leg. Mandatory consumer rights remain unaffected.