Payments and cancellations
Last updated: November 10, 2026
How Orlisset handles prices, payment approval, order changes, cancellations and refunds.
Prices and the amount you authorize
Prices are in US dollars unless a different currency is expressly shown at checkout. The final order summary identifies the goods, quantities, discounts, shipping and any tax before you approve payment. A displayed currency conversion is an estimate unless the checkout expressly charges in that currency.
Your bank or payment provider may apply its own currency conversion or transaction fee. Promotions apply only under the conditions disclosed with the offer. We do not add an undisclosed charge after you authorize payment.
Available payment methods and merchant identity
Only the payment methods offered in the active checkout are available for that order. Where PayPal is offered, PayPal or its approved payment interface processes the payment; eligibility for a card or wallet option depends on that interface and your location. We do not receive your full payment-card number or security code.
Orlisset is operated by Dongguan Xiandong Technology Co., Ltd.. The configured PayPal merchant display name is StrinX; PayPal and your card issuer control the final approval-screen and statement presentation. Check the goods, amount and seller information before authorizing payment. Contact us if anything appears inconsistent.
If checkout or a payment method is unavailable, do not send money to an email address or an account obtained through an unsolicited message. Contact [email protected] for assistance. An unavailable payment route is not proof that an order has been paid.
Order acceptance and uncertain payment
Submitting an order is a request to purchase. An automated receipt confirms that request; we accept the order when we dispatch the goods. If stock, an obvious pricing error or another fulfillment problem prevents acceptance, we will notify you and return any payment already taken for the unfulfilled order.
If payment approval is interrupted, check your order status and payment-provider activity before trying again. Do not submit repeated payments while the result is unclear. Send us your order number if a charge appears without confirmation so we can reconcile the transaction. We do not treat an unverified payment as successful.
Cancellation and changes
Email [email protected] as soon as possible to request cancellation or a change, with your order number and the email used for the order. We will try to stop or amend the order before dispatch. If cancellation is confirmed before dispatch, we refund the paid amount to the original payment method.
Once dispatched, a cancellation request does not by itself make an item eligible for return. Our return and exchange policy covers quality problems reported within 14 days of delivery; mandatory consumer rights remain unaffected. Custom or engraved work that has already begun may not qualify for a change-of-mind cancellation; any restriction must be disclosed before purchase. We will explain the status and available options before making an adjustment.
Refunds and payment concerns
Approved refunds are returned through the original transaction to the original payment method. The payment provider or bank typically posts an issued refund in 5–10 business days. A refund is not complete merely because a request has been submitted; we will confirm when it has been issued.
Contact us about an unexpected or duplicate charge. You may also use any dispute or buyer-protection process available through your payment provider; contacting us does not remove those rights.