Contact us
Last updated: November 10, 2026
Get help with Orlisset jewelry, watches, delivery, returns, repairs or your privacy choices.
Customer care
Email [email protected]. We aim to respond within one business day, Monday to Friday. Include your order number and the email used at checkout if you are contacting us about a purchase.
For product questions, include the product name or link, the size or model you are considering, and your question. Please do not email payment-card details, passwords or identification documents.
Returns and repairs
If your item has a quality problem, contact us within 14 days of delivery to request a return or exchange. Include your order number and a description of the problem; a photo or short video can help us assess it. Please contact us before posting a return or sending an item for repair so we can confirm the correct destination and shipping arrangements.
Our business
Orlisset is operated by Dongguan Xiandong Technology Co., Ltd. (东莞弦动科技有限责任公司). Our business correspondence address is listed below.
The business correspondence address is not an automatic return or repair destination. Use the instructions supplied for your request so the parcel reaches the appropriate team.
For privacy requests, email [email protected] with the subject Privacy request.